Case Study (Chapter
10)
11)
What
systems are described here? What valuable information do they provide?
Robust computerized
system and Information system are described in the article. Both systems have replication between the
servers at headquarters and the client’s branches. From the interaction between
both parties, the data is aggregated to create the most update database
version. The most recent version of the client list, truck’s availability, and
new shipping contracts will be shared during the transmission message. Thus, this
allows the customer to deal with any branches at any time. Furthermore, the
recipient branch will create a receipt entry on the system upon arrival of the
truck and then a Short Messaging Service communication (SMS) is create and sent to the customer, who will
then go to the destination branch to receive the car.
22)
What
value did the IT/IS investment added to Albassami?
IT/IS investment
help Albassami when they are conducting all the business processes. The
shipping information system will transmit the information from all the branches
to the HQ and then the information will be shared and sent back to all
branches. This process allow the management team extracted the knowledge from
the central database and enabled them to make sound investment and operational
decisions and therefore help the business maintain its success and leadership
in the Kingdom.
33)
How did
implementing the Shipping Information System address the business needs and
information requirements of Albassami?
Shipping Information
System which includes information about the output of the vehicle’s tracking information that
allowed a better audit on all drivers’ behavior. Moreover, the system also enables standard
reports to be provided to top management and head sectors about all the
productivity branches, more accuracy to identify the need for different regions
and thus proper budget allocation. On the other hand, linking the data of
vehicle maintenance centers with the transportation services helps to enhance
company performance and achieve better customer service. Lastly, the Shipping
Information System used at Albassami also maintains all the sender information
such as the sent car, the truck number, the sender and receiving branches, and
it also send an SMS to the client acknowledging the arrival of the car. In a
short word, Shipping Information System is essence to all the company no matter
what kind of business, the cooperation and interaction between employees is
needed whenever conduct this system.
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